First Forward Coaching Privacy & Cookies Policy

This Privacy Policy (the “Policy”) tells you what to expect us to do with your personal information in compliance with the UK General Data Protection Regulation (“UK GDPR”). This Policy applies to visitors and users (individually, “you”) of our websites and any other online services.

The standard legal terms are below. In summary, I do not sell your data. I use basic, anonymised analytics to see how this website performs, which you can easily opt out of. In my coaching practice, I make “Process Notes” of our conversation in order to support ongoing sessions with you. I never record calls without your explicit permission. I only keep the basic administrative and financial records legally required to run my business. Outside of coaching sessions, I do not use your data to market or “sell” my services to you, I may only collect your contact information with your express permission to provide general or tailored communications to you such as newsletters.

I am committed to safeguarding your privacy. If information is requested that can identify you (“personal data”), you can be assured it will be handled in accordance with this Policy.

This Policy may be updated periodically by revising this page. Please check back regularly to stay informed about any changes.

Who I Am and Contact details

For the purposes of UK data protection law (UK GDPR), I am the Data Controller for this website and coaching practice.

If you have any questions about how your data is handled, you can contact me directly at: lyndsey@firstforwardcoaching.co.uk

What information I collect, use, and why

The following information may be collected or used to provide and operate our services:

Names and contact details

Website user information (including user journeys and cookie tracking)

Records of sessions (“Process Notes”). I do not record coaching sessions or introductory calls by default. If you feel a session recording would be useful for your own personal reference, we will agree to this explicitly beforehand, and you will be provided with the recording. Otherwise, nothing is recorded.

The following information may be collected or used to be able to contact our visitors and users with general or personalised service-related notices and promotional messages (such as newsletters or other content), only with your express consent:

Names and contact details

Records of consent

If you do not want me to process your data anymore, please contact me using the contact details at the top of this privacy notice.

If you would like to access, correct, amend or delete any personal information I have about you, please contact me using the contact details at the top of this privacy notice.

Website Data, Analytics, and Cookies

First Forward Coaching is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to promote our services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page.

Wix uses cookies for important reasons, such as:

To provide a great experience for our visitors.
To monitor and analyse the performance, operation and effectiveness of Wix's platform including browsing behaviour.
To ensure the platform is secure and safe to use.

In general, the cookies may be categorized as essential cookies. However, our website may include other types of cookies which might require specific settings. For more information about cookies, we recommend information provided by All About Cookies.

We will not place cookies (other than essential cookies) on your device without your explicit consent. Upon your first visit to our website, a cookie banner will appear to:

Inform you about the cookies we use.
Provide you with the option to accept or manage your cookie preferences.

How to Manage or Disable Cookies:

The following links explain how to access cookie settings in various browsers:

To opt out of being tracked by Google Analytics across all websites, visit this link: http://tools.google.com/dlpage/gaoptout.

Lawful bases for the collection and use of your data

Under UK data protection law (GDPR), there must be a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.

The lawful bases for collecting or using personal information to provide my services are:

Consent - I have permission from you after I gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

Contract – I have to collect or use the information so I can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

Legitimate interests – I am collecting or using your information because it benefits you, my organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. The legitimate interests are: To maintain professional standards, comply with my professional indemnity insurance, and adhere to the ethical and safeguarding frameworks of the Association for Coaching (AC), I write brief “process notes” after our session concludes. These are high-level, administrative records (e.g., date, duration, broad themes discussed, and confirmation that no safeguarding risks were present).

For more information on our use of legitimate interests as a lawful basis you can contact me using the contact details set out above.

The lawful bases for collecting or using personal information for service updates or marketing purposes are:

Consent – I have permission from you after I gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

I only collect or use personal information that has been provided directly from you.

How long is your information kept

I do not hold onto your information any longer than is legally or professionally necessary.

Financial Records: By UK tax law, I am required to retain financial data, invoices, and accounting records for a minimum of 7 years.
Process Notes: Your brief post-session process notes are kept securely and confidentially for the duration required for legal and insurance purposes, after which they are safely and permanently destroyed.

For more information on how long I store your personal information or the criteria we use to determine this please contact me using the details above.

Who is your information shared with

I do not sell, trade, or rent your personal information to third parties. I only share your data in the following highly restricted circumstances:

Service Providers: With secure third-party platforms that run my business operations
Legal or Safeguarding Obligations: As mandated by the Association of Coaching ethical guidelines, the only time your confidentiality would be breached is if there is a legal requirement to do so, or if I have reasonable cause to believe that you or someone else is at immediate risk of serious harm.

When your information may be shared outside the UK

Where necessary, personal information may be transferred outside of the UK. For example, First Forward Coaching is hosted on the Wix.com platform. Wix is a global company that respects the laws of the jurisdictions it operates within. The processing of the User Customer Data may take place within the territory of the European Union, Israel or a third country, territory. Such transfer complies with UK data protection law through an Addendum to the EU Standard Contractual Clauses (SCCs).

Your legal rights

Under the UK GDPR, you have rights regarding your personal data. You have the right to:

Ask for a copy of the personal data I hold about you.
Ask me to correct any inaccurate information.
Ask me to delete your personal data (note: this is not absolute, as I may be legally required to retain financial records for 7 years or process notes for insurance purposes).
Ask me to limit how I use your personal data
Object to the processing of your personal data.
Ask me to transfer your personal information to another organisation, or to you
Withdraw your consent for website cookies at any time via the cookie widget on the site

You can find out more about your rights on the ICO website

If you make a request, I must respond to you without undue delay and in any event within one month. To make a data protection rights request, please contact me using the contact details at the top of this privacy notice.

If you have any concerns about our use of your personal information, you can make a data protection complaint direct to me using the contact details at the top of this Policy. If you remain unhappy with how your data has been used after raising a complaint direct with me, you can also complain to the ICO. The ICO’s address:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint